These frequently asked questions are answered in a general response. For more specific answers focused on your school please call us at 1-800-267-2379.
Are retakes available?
Yes. Please go to the website you had made your original appointment on. If you did not make your original appointment online please call us at 1-800-267-2379.
Is there a deadline to order?
No. Please note that placing your order in your graduating year will guarantee all prices and ensure the fastest delivery.
When will I receive my order?
Approximately 4-6 weeks after we receive your order.
What is retouching?
Basic retouching is the removal of mild blemishes. Advanced retouching is the removal of acne, shine caused by oily skin and softening lines under the eyes. Other options for retouching are teeth whitening, glass glare and stray hair. Please see our order form on pricing of our retouching services.
What are Econo, Satin and Matte finish?
Econo prints have the same gloss finish as regular photographic paper.
Lustre prints are laminated, giving a fine art quality to your portraits. This finish also provides years of added protection against scratches,moisture and fading.
What are studio mounts?
Your picture simply slides into the folder and can be removed. Our folders are especially appropriate for the presentation of gift photos. Our cardboard studio mounts are black with a decorative gold trim. Price is per mount. Multiply quantity by price for total. Portraits are not included.
Can I make copies of my prints or the images online?
Luxarte Studios owns the copyrights to all images taken by our photographers. All images are copyright protected. Except as otherwise required by law, you may not reproduce, distribute, modify, retransmit, or publish any copyrighted material without the express written consent of the copyright owner, including, without limitation, print or electronic reproduction, publication or any display of photography. If you have special circumstances and would like to request permission, please contact us at 1-800-267-2379.
What is a class composite?
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Is it possible to chooose
my yearbook or composite picture?
No. In order to meet deadlines for the yearbook and composite we must choose the pose. We can tell you that for the composite we do not use any of the poses with the bookcase background, diploma, flowers or hat.
Do the billing and shipping addresses have to be the same?
The address information for your order does not need to be the same. Please make sure that the billing address is entered as the same address that the credit card bills are sent to. This billing information will not affect your shipping address.